Walsh University has put together this resource page to help ensure your success for the remainder of the semester. Bookmark this page and refer to it often for quick contact information for all of your questions, and guidance for all things online including best practices, technical support and more.

Walsh Resources

IT Help Desk Information

The Help Desk is open Monday through Friday. Please call or email for assistance.
Call: 330.244.4357 ( leave a message if no answer, please don’t keep calling.)
Email:  helpdesk@walsh.edu

Below are resource pages anyone can use. They are geared towards Teaching and Learning, but if you are interested please review our resources:

Getting Help from the Walsh U Library

If you are off-campus we offer a variety of ways you can receive assistance from us for any question(s) regarding research, citations, or more.

  • Chat – Our chat service allows Cav Nation to chat live with a Walsh U librarian. Get to chat from the library homepage and then scroll down to the box that is labeled, “Chat with a Librarian!”
  • Zoom conferencing – You can meet “face-to-face” with a librarian using Zoom. There is no need to download anything, a librarian will send a link to start the consultation.
  • Email – Email the library at library@walsh.edu . We can answer questions, send step-by-step instructions with screen-captures, and more.
  • Resources 24/7 - 24 hours a day, 7 days a week, the Walsh U Library delivers access to articles through our many databases and discover layer Search-a-Lot , digital newspapers , and eBooks . When you’re not sure where to go, how to start your research, or what to do next, contact your librarian.

Tutoring Support

  • The Academic Support Center is prepared to assist you with tutoring support, including online tutoring and writing assistance. Please contact Meredith Soduk at msoduk@walsh.edu for any academic support needs including accommodations related to a disability or temporary medical condition.

The Career Center is Available Virtually

Global Learning

Technology Support

Internet Access at Home - If you need internet and are within the areas served by Spectrum and Comcast, click the links below.

How to Use ECN -  Click here for information on how to use ECN and the technical requirements.

How to Use Zoom -  Click here for instructions on how to record a Zoom video presentation.

How to Use YouTube - Click here for instructions on how to use Youtube for speech assignments.

Best Practices

As we transition to remote coursework, the following offer guidance and strategies to ensure a successful online learning experience.


Pivot to Online: A Student Guide

Tips for Those Who Are New to Being an Online Learner

Questions? Campus Resource Email Guide

The following reference list was compiled to answer any questions you may have from different areas at the University.

Academic Support Services – Meredith Soduk at msoduk@walsh.edu

Billing or Financial Aid - finaid@walsh.edu or studentservicecenter@walsh.edu

Bookstore - Email at sm372@bncollege.com

Campus Police – Ron Perdue at rperdue@walsg.edu

Career Center – Stephanie Koontz at skoontz@walsh.edu

Counseling Services – Francie Morrow at fmorrow@walsh.edu Limited services will continue by phone and e-mail during the period of online instruction. 

Degree Completion – degreecompletion@walsh.edu

ECN – helpdesk@walsh.edu

Human Resources:  Jennifer Hoffner at jhoffner@walsh.edu

IT Help Desk –  helpdesk@walsh.edu or Jennifer Loudiana at jloudiana@walsh.edu

Residence Life – Darrell Gaitor II at dgaitor@walsh.edu

Student Affairs – Rachel Hosler at rhosler@walsh.edu

Transcripts - registrar@walsh.edu and transcripts@walsh.edu


If you are in need of medical attention, we advise you to contact your Primary Care Doctor, utilize Teledoc medicine, and inquire with the Ohio Department of Health for questions. 

AultmanNOW | 2203 E. Maple St. North Canton, Ohio | 330-363-8680

Aultman Hospital Emergency | 2600 6th St. SW Canton, Ohio | 330-363-6203